Q. Why was my Consortium Loan Service (CLS) request unavailable?

Answered By: Shane Hickey
Last Updated: Mar 08, 2017     Views: 16

The reason(s) that a Consortium Loan Service (CLS) request would not be filled by a lending library include one or more of the following:

•  The item is currently checked out to another patron
•  The item cannot be located in the stacks of the lending library
•  The volume/issue requested is not owned by the lending library
•  The item belongs to a special collection that does not circulate
•  The citation provided is incomplete or incorrect

If you receive an "unavailable" notification after you place a CLS request, please feel free to fill out our Interlibrary Loan request form, and we'll be happy to try to get the material for you from a library outside of the Consortium. Please note that ILL book requests can take longer than CLS requests.

If you believe a mistake was made with how your CLS request was handled, please contact the Interlibrary Loan/CLS office: 202-885-3260 or auill@american.edu.

Related Topics