Q. How do I access the library’s databases from off-campus? What do I do if I'm having problems accessing the databases?

Answered By: [Unclaimed]
Last Updated: Mar 10, 2017     Views: 525

Current students, faculty and full time staff have full access to our databases while off campus, in any part of the world, as long as there is Internet access.

When off campus, you will be prompted to log in with your AU email login.

If you have an access issue, first make sure you are accessing the database through an AU library related website such as the Database A-Z list, library catalog, or SearchBox. Do not go directly to the website of the database - you must go through AU so that the database vendor recognizes you as a subscriber.

Also try logging in through AU's Virtual Private Network (VPN)

If this does not resolve the issue, just fill out this form and we’ll get back to you as soon as possible: http://www.american.edu/library/forms/technical_problem.cfm. Please include as many details as possible (i.e. the text of any error message, how you’re accessing the resource, if you were prompted to log in, the full citation of any articles concerned, etc.) to help us fix the problem.