Q. What if the library website says that we have a journal, but the journal’s website asks for payment?

Answered By: Melissa Becher
Last Updated: Aug 23, 2023     Views: 87

We’re sorry to hear there’s a problem!

First, double check that the journal article you are trying to access falls within our subscribed coverage date range. You should not be asked to purchase journal articles. If you are trying to access material from off-campus, please use our Find Journals search or AU Library Search to access this journal directly.

If this does not resolve the issue, just fill out this form and we’ll get back to you as soon as possible. Please include as many details as possible (i.e. journal title, ISSN, article citation, how you’re accessing the resource, if you were prompted for a log in, etc.) to help us fix the problem.

If you would like further assistance, please Ask-A-Librarian.