If you have an access issue, first try accessing the resource through a link on the library's website or catalog. When you go directly to the website of the database or journal, the resource provider may not recognize you as a subscriber.
If you do go directly to the website of the database or journal, try selecting the option to sign in via your institution. If offered a choice of federation, select OpenAthens. And when you need to select your institution, look first for 'American University Library' or 'American University, DC'. Only select 'American University' if those are not an option.
Next, try accessing the resource using another browser, or else clear your browser's cache and cookies. See this FAQ for instructions: https://answers.library.american.edu/faq/174421
Current students, faculty and staff have access almost all of our databases while off campus, in any part of the world, as long as there is Internet access.
When off campus, you may be prompted to log in with your AU credentials. Follow the pattern provided in the login prompt, e.g., students should often leave out the "student" in their email addresses and input abXXXXa@american.edu, instead.
You may like to try AU's Virtual Private Network (VPN). Install the client software, Ivanti Secure Access Client (formerly Pulse Secure), by logging in to the portal at https://myau.american.edu/, then clicking on Technology > Download Software. Instructions for installing and configuring the VPN Client can be found on OIT's site at http://www.american.edu/oit/network/VPN.cfm. When using the VPN, the number of times you will be prompted to log in will be minimized.
If this does not resolve the issue, fill out the Report a Problem form and we’ll get back to you as soon as possible. Please include as many details as possible (i.e. full citation, how you are accessing the resource, link to the catalog record, whether you were prompted to log in, the text of any error message, screenshots, etc.) to help us troubleshoot the problem.
If you would like further assistance, please Ask-A-Librarian.
