Q. What & where are the different service desks at Bender Library?

Answered By: Sean Casey
Last Updated: Nov 20, 2018     Views: 77

There are several points of service throughout Bender Library.

The Information Desk, located near the entrance to the Library, is available to answer quick library or general campus questions. The staff also enforces library policies (i.e. food, drink and noise levels) and helps with basic technological troubleshooting. More information can be found here.

The Borrowing and Course Reserves Desk on the first floor is the main access point to check out, return, and renew books, as well as pay fines and pick up hold items. This desk also has textbooks and other materials put on course reserve by faculty. Information on AU’s borrowing policies can be found here.

The Research Assistance (Reference) Desk, also on the first floor, can answer your research questions. For hours and contact information, click here.

The Office of Information Technology (OIT) holds office hours at Bender Library Monday through Friday from 10am - 6pm. Located on the first floor (room BLib149), OIT can help with any questions you may have about AU e-mail, wireless connectivity, computer software, etc. Their main webpage can be found here.

For information about the Statistical Consulting Center that offers free assistance with statistics-related problems in clients’ research areas. For more information, click here.

The Media and Technology Center on the lower level of the Library offers both Technology Services and Media Services. Technology Services has several types of circulating technology (laptops, headphones, power cords, etc.) with a loan period that typically is one day. Media Services is home to over 15,000 films and other media materials; the Media Services area also houses classrooms, equipment, & other playback facilities. 

The Mac Lab, located on the lower level of the library next to Media Services, is a Macintosh computer lab dedicated to supporting multimedia projects from across the curriculum.  For more information, follow this link.