Q. Why am I getting a Proxy Server error page? How do I fix this?

Answered By: ERM Unit
Last Updated: Apr 26, 2023     Views: 7

If you installed the Zotero browser extension in 2022 or earlier (even if you uninstalled and reinstalled it recently), it can cause you to get proxy server errors like this one:

Graphical user interface, text, application, emailDescription automatically generated

When you install the Zotero browser extension, it comes with proxy redirection enabled by default.
To resolve the problem,  follow these four steps:

1. Find the extension in your browser settings. For Chrome browser, click on the kebab menu, select More tools > Extensions

2. Click on the Zotero Connector’s ‘Details’

3. Select ‘Extension options’

4. Go to the Proxies tab and deselect ‘Enable proxy redirection’

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