Q. Why am I getting a DNS_PROBE_FINISHED_NXDOMAIN error page? How do I fix this?

Answered By: ERM Unit
Last Updated: Oct 29, 2024     Views: 27

If you installed the Zotero browser extension in 2022 or earlier (even if you uninstalled and reinstalled it recently), it can cause you to get proxy server errors like this one:

When you install the Zotero browser extension, it comes with proxy redirection enabled by default.
To resolve the problem,  follow these four steps:

1. Find the extension in your browser settings. For Chrome browser, click on the kebab menu, select Extensions > Manage Extensions

2. Click on the Zotero Connector’s ‘Details’

3. Select ‘Extension options’

4. Go to the Proxies tab and deselect ‘Enable proxy redirection’

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